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> Digital Back Office

Back-Office
Optimization

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Digital Back Office

TRANSFORMATION

New technologies and workflows have shaped back office operations, offering digital experiences resembling human interactions, reducing costs and improving client response.
We incorporate AI & Machine Learning to automate and enhance your back office.
This can be applied to visual activities, hearing, speech, natural language and for pattern recognition.

 

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Imagen para Smart Document Processing

Smart Document Processing

We automate the classification and content extraction of...

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Imagen para Smart Document Processing

Smart Document Processing

We automate the classification and content extraction of thousands of financial documents, scanned by a virtual assistant.

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Imagen para Endorsement of Contracts and Sales

Endorsement of Contracts and Sales

We endorse every document you might need for your commercial process, and then we validate...

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Imagen para Endorsement of Contracts and Sales

Endorsement of Contracts and Sales

We endorse every document you might need for your commercial process, and then we validate the information, alerting against possible frauds or processes that might not meet minimum requirements.

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Imagen para Automated Complaints Processing

Automated Complaints Processing

We automate the collection and validation process of documents, which are presented for the clearing of...

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Imagen para Automated Complaints Processing

Automated Complaints Processing

We automate the collection and validation process of documents, which are presented for the clearing of complaints. We optimize the data collection process with additional dimensions, in order to determine the precision and proper resolution for each one.

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Imagen para Client Feedback Analysis

Client Feedback Analysis

Collect and digitalize the opinions of your customers, to better understand their...

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Imagen para Client Feedback Analysis

Client Feedback Analysis

Collect and digitalize the opinions of your customers, to better understand their behavior and experience.

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Imagen para Automatic Purchase Orders

Automatic Purchase Orders

Automate your purchase orders data extractions, pre-sale documents and receipts in order to...

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Imagen para Automatic Purchase Orders

Automatic Purchase Orders

Automate your purchase orders data extractions, pre-sale documents and receipts in order to maintain correct register, improvement of follow-up, and collection of data.

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Imagen para Verification and Identification of Clients

Verification and Identification of Clients

We verify all investment account information, pensions, individual accounts, stock options/certificates...

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Imagen para Verification and Identification of Clients

Verification and Identification of Clients

We verify all investment account information, pensions, individual accounts, stock options/certificates, Credit Cards, Mortgage loans, and tax declaration documents, reducing the PII.

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Imagen para Call-center Audit and Quality Control

Call-center Audit and Quality Control

We give thorough operational audits with the highest precision, making sure your business...

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Imagen para Call-center Audit and Quality Control

Call-center Audit and Quality Control

We give thorough operational audits with the highest precision, making sure your business operates with the best efficiency and quality, to offer the best possible experience to your clients.

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Imagen para Application Management

Application Management

Create a classification system for your application submissions. Validate, evaluate...

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Imagen para Application Management

Application Management

Create a classification system for your application submissions. Validate, evaluate and assign risk scores, so that you´ll be able to review, accept or reject each submission.

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Imagen para Legal Documentation Management

Legal Documentation Management

Classify and digitalize supporting documentation, legal documents and contracts...

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Imagen para Legal Documentation Management

Legal Documentation Management

Classify and digitalize supporting documentation, legal documents and contracts so you can follow up on the registry and generate valuable information.

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Why BST

We work with exclusive tech tools and systems that control every step of our process, making sure you can rely on a safe and efficient service for your business´s development. Workflows
Speech to text
OCR
Know how: Our team has the best experience with every back office process, along with the expected proficiency with every tech tool available.
Enhanced Workforce: We supplement the role of automation technology with the best team of talents.
Work methodology: We enhance the process flow and identify the critical control stages, to find wherever we can intervene the flow, for a maximum impact in reducing operational risks. We design customized solutions generating continual improvement.
Conquer digital transformation with technologies that are based in smart search, analysis, document and image processing, as well as audio transcriptions, among many others.

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