- BST
> Customer Interactions

Creating Memorable
Experiences

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Customer Interactions

TRANSFORMATION

The sale and post-sale operations are key for a good customer journey and satisfaccion.
At BST we combine cutting-edge technology with our best teams, resulting in efficient and outstanding customer service, which will surely set you apart from competitors.

 

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Imagen para Sales

Sales

We take your leads, and through the use of intense analytics, create strategies and sales tactics...

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Imagen para Sales

Sales

We take your leads, and through the use of intense analytics, create strategies and sales tactics that get conversions, at a much higher converting rate than average.

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Customer Service

We manage all customer interactions, integrating the best technology available with an expert team...

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Imagen para Customer Service

Customer Service

We manage all customer interactions, integrating the best technology available with an expert team trained to give the best experience and support to your clients.

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Imagen para Telemarketing

Telemarketing

Our analytics team will oversee the lead generation process, making sure...

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Telemarketing

Our analytics team will oversee the lead generation process, making sure that they generate data and insights that can become actionable improvements for your business.

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Technical Support

Our experienced technical team will strive to give...

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Technical Support

Our experienced technical team will strive to give continuous support and satisfaccion to your customer. When you pair this with high end technology, you will get a higher rate of efficiency for problem resolution.

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Back Offices

We offer the incorporation of customer service attention based on...

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Imagen para Back Offices

Back Offices

We offer the incorporation of customer service attention based on AI. Our service includes: creation, launching and product support, as well as cross-sales and additional sales growth.

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Why BST

Multi-channel platform: Voice and interactive conversations via mail, whatsapp and social media, in order to offer customer support to your clients from any location.
CRM Tools: We combine digital marketing and sales, with our unique experience in digital CRM/BPO.
Automation Tools: We integrate digital agents, bots and AI & ML, in order to achieve the automation of interactions and to better understand your client's response.
Highly qualified sales team: Our teams are exclusive and dedicated. We work with one team per client, which ensures information security and complete dedication of the team executives to your product/service.
Hybrid Work: To attract the best talent, we combined home and workplace working models, offering the best of both worlds.
Sales Strategy: Sales strategy follow-up team, giving support in real time, guaranteeing the accomplishment of goals.
Data Analytics: Maximized generation of data and insights, with accessible information for our clients, identifying potential process improvements and opportunities.
Predictive Modeling: We use predictive models, by defining strategies, segmenting lists and establishing contact channels.
Feedback: Constant flow of information between the platform and client. We continuously generate insights and instantly collect all data related to occurrences, derived from your product.

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